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Emburse is seeking a Technical Account Manager (internally titled Emburse Solution Advisor) to serve as a trusted technical advisor to a portfolio of customers. You will provide ongoing product expertise, configuration support, and strategic guidance to help customers maximize the value of their Emburse AI-powered expense intelligence platform.
In this role, you will combine deep product knowledge with strong consulting and customer-management skills. You'll partner closely with Customer Success, Support, Product, and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, and resolve complex technical issues. You'll also proactively identify opportunities to improve customers' use of the Emburse SaaS platform.
Key responsibilities include managing multiple customer priorities simultaneously, building strong long-term relationships, providing consistently high-level service, and acting as a bridge between customers and internal product/engineering teams. You'll be expected to develop deep expertise in the platform's capabilities and help customers navigate implementation, optimization, and strategic use cases.
This is a hybrid role requiring 3 days per week in the London office. The ideal candidate has strong technical acumen, excellent communication skills, and a consultative approach to customer engagement. Experience with SaaS platforms, financial software, or expense management is a plus.
