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depthfirst is building AI-powered intelligence to detect and remediate critical software vulnerabilities. The company is training and scaling security AI agents to discover zero-day vulnerabilities across large customer codebases and popular open source software. The founding team includes leaders from DeepMind, Databricks, Square, and Faire with deep expertise in data, infrastructure, security, and AI.
As the first Technical Account Manager, you will own the technical customer relationship throughout the post-sales journey. You'll serve as a trusted advisor from onboarding and implementation through adoption and expansion, partnering closely with customer security, engineering, and platform teams to drive successful deployments, accelerate time to value, increase product adoption, resolve complex technical challenges, and ensure customers achieve measurable security outcomes.
Key responsibilities include owning the technical success of a portfolio of strategic enterprise customers; guiding customers through onboarding, implementation, integrations, and production deployments; becoming a trusted advisor to engineering leaders and security teams; troubleshooting complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling; partnering with Solutions Engineering on customer handoffs and expansion; collaborating with Product and Engineering to prioritize customer feedback and influence roadmap decisions; developing best practices and technical documentation; monitoring customer health and identifying adoption opportunities; leading technical reviews and executive business reviews; and helping build the systems, playbooks, and processes to scale the TAM function.
You should have 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or similar customer-facing technical roles. Strong technical background supporting enterprise software or developer infrastructure products is essential. Experience with APIs, cloud platforms (AWS, GCP, Azure), Git, CI/CD pipelines, and modern software development workflows is required. You must be able to troubleshoot technical issues and communicate effectively with both engineers and executive stakeholders, with excellent project management skills to handle multiple customer engagements simultaneously. Comfort working in ambiguity and building processes from scratch is important.
Nice-to-have qualifications include experience with application security, DevSecOps, vulnerability management, or cloud security; familiarity with AI/LLM products or developer tooling; experience supporting highly technical enterprise customers; background at a high-growth startup; and basic scripting experience in Python, Bash, or similar languages.
