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Claroty is a global leader in cyber-physical systems (CPS) protection, securing critical infrastructure worldwide. As a Technical Account Manager, you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty's platform.
You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.
Key responsibilities include:
- Serving as the primary technical point of contact for assigned enterprise accounts
- Ensuring successful platform deployment and customer adoption
- Driving proactive optimization and value realization initiatives
- Building and maintaining strategic relationships with key customer stakeholders
- Collaborating with product, engineering, and support teams to address customer needs
- Identifying expansion opportunities and upsell potential
- Conducting technical training and best-practice sessions
- Monitoring customer health metrics and driving continuous improvement
You embody Claroty's core values: People First, Customer Obsession, Strive for Excellence, and Integrity. You are a strong communicator with the ability to translate complex technical concepts for diverse audiences, and you thrive in a fast-paced, innovative environment.
