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7AI is hiring a Technical Account Manager to serve as the primary business and technical partner for enterprise customers deploying AI-powered security solutions. This is a strategic, cross-functional role combining customer success leadership with technical implementation expertise and operational execution.
You will own the end-to-end post-sale customer lifecycle, from onboarding through adoption, value realization, and expansion readiness. Key responsibilities include building and executing success plans with clear milestones, leading technical onboarding and workflow alignment, maintaining hands-on ownership of customer environments (platform configuration, workflow creation, optimization), and proactively monitoring customer health and platform performance.
You'll drive adoption by helping customers mature workflows and expand usage, run regular customer communication cadences (status reviews, executive check-ins, QBRs), manage customer health and escalations through cross-functional coordination, and serve as the first line of defense for technical questions and guidance. You'll also surface customer insights and product feedback to inform roadmap priorities and identify expansion opportunities based on evolving business needs.
The role requires 5+ years in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or similar customer-facing roles. You need experience managing enterprise relationships in cybersecurity, AI, or complex technology environments, strong program management skills across multiple stakeholders and workstreams, and technical fluency with workflows, integrations, APIs, and platform implementations. You must translate technical concepts into clear business value for both practitioners and executives, demonstrate exceptional customer advocacy, and have a proven track record driving onboarding, adoption, and measurable outcomes. Experience with AI, automation, security operations platforms, and high-growth startup environments is preferred.
