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Island is seeking a Technical Account Manager to serve as the trusted technical advisor for enterprise customers across the APAC region, based in Sydney or Melbourne. You will manage a portfolio of Island customers, guiding them through their complete journey from onboarding through operational maturity.
Key responsibilities include:
• Serve as the primary technical point of contact for assigned customers, providing expert guidance and strategic partnership
• Proactively manage support cases, feature requests, and escalations, ensuring timely resolution and customer communication
• Design and deliver training programs to customer teams on deploying, managing, and operationalizing Island's platform
• Provide configuration guidance tailored to each customer's unique environment, balancing security, performance, and usability requirements
• Keep customers informed of upcoming releases and new capabilities, demonstrating how features address their specific needs
• Collaborate cross-functionally with Product, Engineering, Support, and Customer Success teams to deliver unified customer experiences and influence product roadmap decisions
You bring 5+ years of experience in technical account management, solutions engineering, or post-sales technical roles, ideally in software or cybersecurity. You have a strong technical foundation supporting enterprise IT products, particularly SaaS or security platforms. You're skilled at handling customer escalations and technical project management, with excellent communication abilities that translate complex concepts for both technical and non-technical audiences. Proficiency with Salesforce, Jira, Confluence, and remote collaboration tools is expected. A bachelor's degree in a technical discipline or equivalent hands-on experience is preferred.
Island's Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into a single workspace, delivering universal visibility and control while maintaining a fast, fluid user experience. Backed by Coatue Management, Insight Partners, and Sequoia Capital, Island is trusted by some of the world's largest enterprises and has been recognized as a LinkedIn Top Startup (2024), Dallas 100 #6 (2025), and CNBC Disruptor 50 (2026).
