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Nutanix is seeking a Systems Reliability Engineer III to join a dynamic support team based in Bengaluru (with hybrid flexibility). This role focuses on delivering exceptional customer support and ensuring the reliability of cloud infrastructure services.
You will troubleshoot and resolve complex technical issues across virtualization, networking, and cloud technologies, working directly with customers to drive high satisfaction. Key responsibilities include collaborating with development teams to identify product defects and enhance serviceability, analyzing customer data to mitigate risks and improve product reliability, and fostering partnerships with technology partners for collaborative issue resolution.
You'll contribute to internal and external knowledge bases, mentor junior team members to build a growth-oriented culture, and gather customer feedback to drive product enhancements. The role includes rotational support coverage during weekdays and off-hours as needed.
Required qualifications: 7–9 years of experience in Systems Reliability Engineering or similar roles. Strong expertise in troubleshooting virtualization (preferably VMware ESXi), networking (layer 2/3), Linux systems, DevOps, cloud, or enterprise storage. Proficient written and verbal communication for cross-team collaboration. Direct experience resolving complex technical issues with customers. Engineering or Computer Science degree preferred. Customer-driven mindset and familiarity with partner technologies (VMware, Citrix, Microsoft). Ability to develop tools and enhance knowledge bases.
Work arrangement: Hybrid, with a requirement to be onsite a minimum of 3 days per week for collaboration and team alignment. No travel required, enabling focus on customer support while maintaining work-life balance.
