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Deliveroo is seeking a Strategy & Operations Manager to own the strategy and execution of new subscription benefits within their EMEA Subscription organization. This hybrid role blends strategic thinking with hands-on execution—you'll define what benefits to launch, drive cross-functional delivery, and measure impact.
Key responsibilities include: developing strategy and roadmap for new subscription benefits; building business cases and driving them through to launch; evaluating and prioritizing a pipeline of benefit ideas against engineering, design, and operational capacity; tracking ongoing performance metrics (acquisition, retention, frequency, satisfaction) against cost to serve; scaling successful pilots into steady-state features; benchmarking competitor offerings (Uber One, DashPass, Wolt+, Just Eat, Amazon Prime); and communicating strategy and results to senior leadership.
You'll work cross-functionally with Product, Engineering, Design, Data Science, Marketing, and Finance without formal authority, requiring strong influence and alignment skills. The role demands moving fluidly between strategic analysis and operational execution—strategy documents must translate into shipped features.
Required experience: 5+ years in strategy & operations, strategy consulting, or business operations, ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech. You need strong commercial acumen (marketplace dynamics, subscriber value, P&L thinking), analytical rigor (data interpretation, experiment design), bias for action and ownership, cross-functional influence in matrixed environments, and excellent communication skills.
Deliveroo is a technology-driven marketplace connecting consumers, restaurants, shops, and riders. The company values autonomy, ownership, and fast execution. Benefits include healthcare, wellness, parental leave, pensions, and generous annual leave (country-specific).
