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Viva.com is Europe's first Tech Bank for businesses, operating across 29 countries with a pan-European infrastructure for payments and banking services. The company offers omnichannel payment acceptance, deposit accounts, card issuing, financing solutions (working capital, advance booking), and fiscalisation services on a single integrated platform. Viva.com pioneered Tap on Any Device technology, enabling acceptance on any Android or iPhone device while connecting to major international and local card schemes.
The Strategic Partner Pre-Sales & Customer Success Manager role supports Global Enterprises, Global Partners, and Local Strategic Accounts throughout the complete customer lifecycle—from initial discovery and solution design through implementation, go-live, adoption, and account expansion.
Key responsibilities include: supporting strategic sales opportunities via discovery, solution design, presentations, demos, proposals, and RFP/RFI responses; understanding customer requirements and designing end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs; developing business cases, Business Impact Assessments, project roadmaps, and Statements of Work; managing implementations from onboarding through testing, pilot, and go-live while coordinating internal and customer stakeholders; ensuring projects meet agreed scope, timeline, quality standards, and dependencies; owning post-go-live customer success by driving adoption, retention, satisfaction, and time to value; identifying cross-selling, upselling, and account expansion opportunities; leading regular business reviews and providing customers with performance insights; providing structured customer and market feedback to Product teams; and documenting project outcomes, lessons learned, and reusable best practices.
The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal teams to deliver tailored, scalable solutions and build successful long-term customer relationships.
Required qualifications: at least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management; Bachelor's degree in Business, Technology, Engineering, Finance, or related field; experience managing enterprise customers or strategic partners, preferably in payments, FinTech, banking, SaaS, or technology; strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions; proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination; ability to translate complex business needs into clear functional and technical requirements; strong commercial mindset with experience identifying account growth opportunities; excellent presentation, communication, negotiation, and stakeholder-management skills; strong organisational and project-management skills managing multiple complex initiatives; and fluency in English (written and spoken).
