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As a Lead Renewals Manager at Braze, you will own the end-to-end renewal process for a portfolio of customers within your assigned territory, with particular focus on complex and strategic renewals. Operating as a senior individual contributor within the Renewals team, you will work with high autonomy, serve as a trusted advisor to cross-functional stakeholders, and help elevate renewal strategy and execution across the broader team.
Key responsibilities include managing your own customer portfolio while acting as a subject matter expert and escalation point for the Renewals team, providing guidance and mentorship to Renewal Managers and contributing to process development. You will lead strategic renewal management for complex and strategic accounts, developing renewal strategies, managing key timelines and stakeholders, and preparing commercial proposals to drive successful contract execution and revenue retention.
You will provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios, partnering with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders. You own the internal quoting and Order Form process for your portfolio, ensuring agreements are structured correctly, executed on time, and accurately reflected across internal systems.
Additionally, you will build strong relationships with Sales, Customer Success, and regional leadership, acting as a trusted advisor on renewal strategy and commercial considerations. You will lead regular regional forecast discussions, providing visibility into upcoming renewals, risks, contractions, and growth opportunities. You will own and contribute to regional churn and retention reporting, identifying trends and translating data into actionable insights for cross-functional stakeholders and leadership.
You will serve as a senior resource within the Renewals team, providing day-to-day guidance and mentorship to Renewal Managers without direct people-management responsibility. You will act as a point of escalation for complex renewal scenarios, applying strong commercial judgment and deep understanding of internal policies. Finally, you will identify opportunities to improve renewal workflows, systems, reporting, and CRM data quality, partnering with relevant teams to develop scalable solutions.
