SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Viva.com is Europe's leading fintech bank for businesses, revolutionizing omnichannel payment acceptance with card issuance, lending, and deposit accounts across 29 EU countries. The company operates under the European FOS regime and is licensed by the Bank of Greece. Viva pioneered "Tap on Any Device" technology and has built a dynamic ecosystem of 450+ technology partners.
The Strategic Partner Pre-Sales & Customer Success Manager role supports Global Enterprises, Global Partners, and Strategic Accounts across the entire customer lifecycle—from discovery and solution design through implementation, go-live, adoption, and account expansion.
Key responsibilities include:
- Supporting strategic commercial opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses
- Understanding customer requirements and designing end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs
- Preparing business cases, Business Impact Assessments, project roadmaps, and Statements of Work
- Managing implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders
- Ensuring projects are delivered according to agreed scope, timeline, quality standards, and dependencies
- Coordinating post-go-live customer-success activities to drive adoption, retention, satisfaction, and time to value
- Identifying and referring account-expansion opportunities
- Coordinating regular business reviews with performance insights and recommendations
- Providing structured customer and market feedback to Product teams
- Documenting project outcomes, lessons learned, and reusable best practices
The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal teams.
Requirements:
- Minimum 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management
- Experience managing enterprise customers or strategic partners, preferably within payments, FinTech, banking, SaaS, or technology
- Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions
- Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination
- Ability to translate complex business needs into clear functional and technical requirements
- Strong commercial mindset and experience identifying account growth opportunities
- Excellent presentation, communication, stakeholder-management, and commercial-discussion skills
- Strong organizational and project-management skills with ability to manage multiple complex initiatives
- Fluency in English, both written and spoken
- Bachelor's degree in Business, Technology, Engineering, Finance, or related field
