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Xero is seeking a Customer Growth Specialist to drive measurable revenue growth by creating new revenue streams across small and medium business accounts. In this role, you will execute high-volume outreach campaigns to introduce key product integrations—including Stripe and GoCardless—to existing customers, helping them streamline operations and unlock platform value.
You will join a focused team dedicated to expanding small business adoption across Australia. The team works closely with Marketing, Data Science, and the wider Customer Success organization to turn customer insights into effective outbound campaigns, combining data-driven curated targets with high-energy engagement to expand the ecosystem footprint.
Key responsibilities include:
- Executing high-volume outbound campaigns to engage assigned small business accounts
- Promoting integrated payment and financial solutions (Stripe, GoCardless)
- Managing conversion pipelines using curated account lists provided by data science teams
- Applying structured sales methodologies to track metrics and achieve target goals
- Maintaining Salesforce records and providing insights to optimize messaging and conversions
Xero supports flexible working environments with modern office spaces designed for collaboration. You will work on a hybrid basis, balancing focused work from home with regular collaborative days in the Melbourne office.
Requirements:
- Direct experience in sales, customer success, or business development roles with a focus on active outbound prospecting and pipeline building
- Comfort operating in a fast-paced environment while meeting consistent activity and target metrics
- Strong consultative communication skills to uncover customer needs and explain product benefits clearly
- Proven track record of pipeline management and tracking conversion metrics in CRM systems (Salesforce experience preferred)
- Self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team
