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Salary: USD 180,000 - 230,000 / annual
The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble's platform.
In this role, you'll connect customer business needs with Nimble's technical solutions, working closely with Product, Support, and Engineering to deliver long-term success. You'll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.
Key responsibilities include:
- Serving as the primary point of contact for assigned enterprise customers
- Driving product adoption and ensuring customers realize ROI
- Identifying expansion opportunities and working with sales on upsell/cross-sell initiatives
- Collaborating with internal teams (Product, Engineering, Support) to resolve customer challenges
- Providing strategic guidance to both technical and business leaders on how Nimble's data platform can support their growth objectives
- Managing complex stakeholder relationships across multiple levels of customer organizations
- Proactively identifying and mitigating churn risk
This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset. You should be comfortable advising C-level and technical leaders, translating between business outcomes and technical capabilities. The role is based in San Francisco with 5 days per week in-office presence.
