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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Strategic Customer Success Manager, you will be the long-term strategic partner for Samsara's largest Fleet customers, picking up where the Services team concludes. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams to drive customer success across a hyper-growth organization.
Key responsibilities include:
- Ensure customers maximize safety, efficiency, and sustainability gains from the IoT platform
- Develop joint success plans with customers, defining objectives, metrics, and timelines while removing barriers to business value
- Orchestrate executive business reviews connecting customer decision-makers with Samsara leadership to review successes and align on future goals
- Conduct workshops to understand customer operations and recommend workflow optimizations
- Deeply understand Samsara's platform capabilities and translate them for diverse industries (field services, utilities, transportation, school buses, etc.)
- Partner with Product, Support, Finance, and other teams to drive progress on customer requests
- Mentor wider Customer Success teams
- Champion and embed Samsara's cultural principles
This role is ideal for relationship builders with a growth mindset who thrive solving complex problems. You'll have autonomy and opportunities to advance your career in a recently public, fast-growing company. The position is remote for US-based candidates, excluding the SF Bay Area, NYC Metro, and DC Metro areas.
