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Salary: USD 180,000 - 230,000 / annual
Nimble is seeking a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. This is a post-sales leadership role focused on serving as a trusted partner to senior stakeholders and ensuring customers achieve measurable outcomes using Nimble's platform.
You will own complex, multi-stakeholder relationships with enterprise customers, connecting their business needs to Nimble's technical solutions. Working closely with Product, Support, and Engineering teams, you'll develop long-term customer success strategies, proactively identify and mitigate risks, and uncover expansion opportunities to grow customer lifetime value.
Key responsibilities include:
- Managing strategic relationships with C-suite and senior technical stakeholders
- Translating customer business objectives into product adoption and implementation roadmaps
- Collaborating cross-functionally with Product, Engineering, and Support to deliver customer outcomes
- Identifying expansion and upsell opportunities within existing accounts
- Providing strategic counsel to customers on leveraging Nimble's platform for data and growth initiatives
- Monitoring account health, proactively addressing churn risk, and driving retention metrics
You'll need a strong blend of technical acumen (ability to understand data platforms and technical architectures), enterprise customer empathy, and commercial mindset. The ideal candidate can advise both technical and business leaders, translate between technical and business contexts, and drive measurable customer success metrics.
This role reports to the Director of Customer Success and is based in New York with a hybrid schedule (3 days per week in office).
