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Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers, serving over 750 payers including the top five national health plans, regional health plans, TPAs, and millions of healthcare providers and consumers.
As a Strategic Client Executive (SCE), you will serve as the primary point of contact for large, complex payer clients with multiple Zelis solutions. You'll manage a strategic book of business focused on vertically aligned enterprise clients, driving growth through revenue targets, client retention, and expansion of products and services while ensuring superior customer experience.
Key responsibilities include:
• Client Relationship Building: Develop deep relationships with clients to understand their business strategies, needs, and challenges, and how Zelis solutions support their goals.
• Revenue Management: Oversee revenue targets, budgets, forecasts, and product utilization for your assigned book of business.
• Client Renewals & Retention: Lead contract negotiations, manage renewal lifecycles, and identify expansion opportunities within existing partnerships.
• Risk Identification: Proactively identify and mitigate risks including volume decreases, service gaps, and relationship changes.
• Product Optimization & Growth: Drive revenue through existing product optimization, communicate key differentiators, and uncover cross-sell and upsell opportunities.
• Client Business Reviews: Conduct strategic account planning and business reviews to optimize value delivery.
• Client Advocacy: Ensure industry-leading service quality, manage escalations, and develop clients into loyal promoters.
You'll bring 10+ years of client management experience with deep expertise in the payer and TPA space. Healthcare industry experience (insurance, cost management, electronic payments, healthcare communications) is highly valued. You demonstrate strong financial acumen, excellent communication and presentation skills, and a track record of revenue growth with enterprise clients. You're a strategic thinker, problem solver, and collaborator who can tailor messaging to different audiences and keep pulse on market intelligence and competitive landscape.
