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Salary: USD 190,000 - 250,000 / annual
Garner Health is transforming the U.S. healthcare system by partnering with employers to redesign healthcare delivery. Using 550+ proprietary clinical metrics across 80+ specialties and a dataset of 320M+ patients, Garner identifies top-performing doctors and steers members toward higher-quality care, resulting in better outcomes and lower costs. The company has helped 2.5M people access better care and saved $1B in healthcare costs in five years.
As Strategic Accounts Director, you will lead retention and upselling efforts for Garner's largest employer clients (1,000–5,000 lives), reporting to the VP of Strategic Accounts. You'll become a trusted strategic partner advising clients on plan design, cost trend management, and plan performance optimization. Key responsibilities include owning the retention and upsell process for major accounts, collaborating with account managers to ensure excellent client experiences, establishing and managing critical broker and client relationships, monitoring account health, and proactively addressing risks. You'll work cross-functionally with product, data, and technology teams to deliver customized reports and presentations demonstrating Garner's value and ROI.
The ideal candidate brings 7+ years of commercial account management or sales experience in employee benefits, with deep health plan design and benefits knowledge. You should have a proven track record of achieving retention and upsell targets, excel at communication and presentation, and thrive in ambiguous, fast-paced startup environments. This role requires occasional travel (up to 25%) to NYC headquarters, though the position is fully remote.
Garner offers a mission-driven culture focused on solving problems that matter at scale. You'll have real ownership and autonomy, work alongside exceptional people, and receive consistent coaching for growth. The company emphasizes intense urgency, individual accountability, and authentic feedback.
