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Tuum is a next-generation banking platform enabling fintech companies and banks to rapidly deploy seamless, tailored financial services. The platform is API-based with flexible, independent modules covering retail and business banking capabilities, launched in 2019 and backed by major investors including Citibank, BlackFin Capital Partners, and CommerzVentures.
As Strategic Account Manager, you will own the commercial management of Tuum's strategic existing customers post-launch, ensuring continuity throughout the customer lifecycle. You'll manage renewals, lead commercial negotiations, handle pricing discussions, and identify expansion opportunities while partnering closely with Technical Customer Success Managers.
Key responsibilities include:
- Owning commercial relationships for assigned strategic customer accounts
- Leading renewal planning and execution with strong commercial acumen
- Managing pricing discussions, contract negotiations, and lifecycle management (renewals, amendments) in coordination with Legal and Finance
- Building trusted relationships with executive sponsors and participating in executive business reviews
- Understanding customer business priorities and maintaining engagement between major milestones
- Partnering with Technical Customer Success Managers throughout the customer lifecycle and participating in Quarterly Business Reviews
- Supporting commercial discussions arising from customer health reviews
- Collaborating with Sales on seamless post-sales ownership, with Marketing on references and case studies, with Product on customer strategy, and with Legal/Finance on contractual matters
- Analyzing customer data and feedback to identify trends and drive process improvements
- Staying aligned with industry trends, regulatory themes, and competitive landscape to advise customers proactively
You'll need 4+ years in Strategic Account Management, Enterprise Account Management, Customer Success, or similar B2B SaaS roles, with experience managing enterprise or strategic customer portfolios (fintech/banking preferred). You should have a proven track record in retention, upsell, and customer satisfaction, with demonstrated experience leading commercial negotiations and managing contracts. Technical acumen is important—you'll need to understand technical customer discussions, be familiar with SaaS and API-based products, and work confidently alongside technical specialists, though deep implementation expertise or SQL knowledge is not required.
Personal attributes include excellent executive communication skills, strong commercial judgment, a relationship-driven and consultative approach, strategic thinking, confident negotiation abilities, and a collaborative mindset. You should be comfortable working across Customer Success, Sales, and Executive Leadership, and flexible to travel for on-site customer meetings (approximately 25%). Fluency in English is required; Spanish and/or Russian is a strong plus.
Tuum offers stock options, hybrid working (3 days per week in office where applicable), a 4-day workweek during summer months (June-August), private health insurance, and career growth opportunities within a diverse, inclusive team.
