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Sardine is a leading agentic risk platform for fighting financial crime, offering integrated fraud prevention, compliance, and risk infrastructure. The company serves major clients including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com, and maintains a remote-first culture with hubs across the Bay Area, NYC, Austin, Toronto, and São Paulo.
This Strategic Account Manager role is a hybrid of account management and solution architecture, focused on managing large-scale enterprise accounts in the Brazil region. You will serve as the primary stakeholder contact for a portfolio of customers, driving account growth and maximizing customer ROI through strategic relationship management.
Key responsibilities include owning end-to-end implementation lifecycles, coordinating with Implementation Engineers and Product Managers to ensure successful launches. You'll proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue goals. The role requires translating complex product and technology issues into actionable solutions, advising clients on fraud prevention and compliance best practices, and monitoring key performance metrics including fraud rates and system performance.
You will partner closely with Solutions Architects, Data Scientists, and Data Analysts to identify new fraud typologies and communicate findings to customers. Daily collaboration across Sardine teams ensures customers' risk, fraud, compliance, and payment needs are met through risk analytics, data science, integrations, and product support.
Required qualifications include a Bachelor's degree in Business, Engineering, or related field, and 7+ years of B2B SaaS account management experience (Account Manager, Customer Success Manager, or Solutions Architect roles) in high-growth or startup environments. Full professional fluency in Portuguese, English, and Spanish is essential, with strong presentation skills for virtual and in-person meetings. Background in at least two of payments, fraud, crypto, or compliance is required, including familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening.
Preferred qualifications include strong analytical skills with BI tools and AI experience, working knowledge of API integrations for technical support, and comfort managing tools like Salesforce, Pylon, Notion, and the Sardine Dashboard.
