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Kaseya is seeking a Strategic Account Manager to cultivate long-term relationships with high-value, strategic customers. You will serve as the trusted advisor and primary liaison for a portfolio of complex key accounts, driving retention, revenue growth, and customer satisfaction.
Key responsibilities include:
• Strategic Relationship Management: Serve as the primary point of contact for high-value accounts. Develop in-depth account knowledge and create strategic engagement plans tailored to each client's objectives.
• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer needs and Kaseya's IT and security management solutions.
• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across your assigned portfolio.
• Customer Advocacy: Represent the voice of the customer internally within Kaseya and advocate for product enhancements and service improvements that address client needs.
• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) with key stakeholders, provide performance insights, align on product roadmaps, and develop risk mitigation plans.
• Cross-functional Collaboration: Work closely with Sales, Product, Support, and Customer Success teams to ensure seamless customer experiences and help clients maximize the value of their Kaseya investment.
About Kaseya: Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth, supports customers in 20+ countries, and manages over 15 million endpoints globally. Founded in 2000, Kaseya fosters a culture centered on innovation, accountability, and results.
