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Kaseya is seeking a Strategic Account Manager to cultivate long-term relationships with high-value, strategic customers. As the primary point of contact and trusted advisor, you will drive retention, revenue growth, and customer satisfaction for a portfolio of complex key accounts.
You will serve as the strategic liaison for top-tier clients, developing in-depth account knowledge and creating engagement plans that align with their business objectives. Your responsibilities include identifying expansion opportunities within existing accounts, driving upsell and cross-sell initiatives, and proactively managing contract renewals to maintain high retention rates.
Key responsibilities include:
• Strategic Relationship Management: Act as the trusted advisor and primary liaison for high-value accounts, developing comprehensive account strategies and engagement plans.
• Account Growth: Identify expansion opportunities and drive upsell/cross-sell initiatives aligned with customer objectives and Kaseya's IT and security management solutions.
• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates.
• Customer Advocacy: Represent the customer's voice internally and advocate for product enhancements that meet client needs.
• Business Reviews & Reporting: Lead executive business reviews (EBRs), provide performance insights, align on roadmaps, and develop risk mitigation plans.
You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their Kaseya investment. Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations globally, backed by Insight Partners, with sustained double-digit growth and presence in 20+ countries managing 15+ million endpoints.
