SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 70,000 - 110,000 / annual
Flowspace is a Series B-backed logistics and supply chain software company that powers independent fulfillment for ecommerce brands and retailers. The company provides a platform combining fulfillment services with data, insights, and automation to help merchants optimize their supply chains.
As Strategic Account Manager, you will own the end-to-end client relationship for Enterprise Accounts, driving retention and expansion. You will be the primary point of contact for key merchant stakeholders, responsible for building deep, multi-threaded partnerships and turning customers into brand advocates.
Day-to-day responsibilities include managing all merchant communications with professionalism and proactivity, ensuring timely and thoughtful responses to customer needs. You will work cross-functionally with Operations, Product, Engineering, and Support teams to resolve issues quickly and strategically, while internally advocating for the merchant's priorities, timelines, and feature requests.
Week-to-week, you will drive regular syncs (weekly or bi-weekly) with merchants, coming fully prepared to discuss account-specific metrics, open items, and business goals. Month-to-month, you will develop quarterly business review (QBR) decks tailored to merchant context and strategic objectives, identify upsell and growth opportunities, and partner with internal leadership to execute on them. As needed, you will quarterback onboarding and launches for new merchants and educate them on the Flowspace platform, tools, and new product offerings to drive adoption and value realization.
Flowspace is backed by Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and other investors. The company is positioned in the $1 trillion ecommerce market and aims to set new standards in fulfillment excellence through cutting-edge software and visibility.
Requirements:
- 5+ years proven experience in account management
- Industry experience in logistics, warehousing, or ecommerce
- Solid skills with software products (WMS, Salesforce, GSuite, etc.)
- Strong written and verbal communication skills
- Ability to work across teams in a fast-paced, collaborative environment
- Ability to manage virtual technology tools (GSuite, Slack, Zoom, Miro)
- 15-20% travel as needed for team gatherings, conferences, and in-person customer meetings
Bonus qualifications:
- Bachelor's degree or equivalent work experience
- Master's or graduate degree
- Experience in a startup environment
