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Passport is seeking a Strategic Account Manager to drive expansion revenue within their 3PL (third-party logistics) partner portfolio. This is a growth-focused role, not traditional customer success—you'll own your book of business and act as a revenue owner.
Key responsibilities include identifying and closing expansion opportunities across warehouse clients, building account plans that map stakeholders and uncover whitespace, and developing multi-threaded relationships with decision-makers across operations, leadership, and commercial teams. You'll proactively identify opportunities for new brand adoption, cross-sell, and referrals, partnering closely with Sales to convert these into closed revenue.
Success means consistently expanding accounts beyond initial land, generating active referrals and advocacy from warehouse partners, building deep multi-level relationships, and operating with a clear growth strategy per account rather than reactively managing issues.
You bring 2–5 years of experience in account management, business development, sales, or consulting with a demonstrated track record of driving growth. You have a strong bias toward action and revenue ownership, proven ability to navigate complex organizations and stakeholders, and excellent communication skills. You're comfortable operating in ambiguity, have a commercial mindset connecting customer needs to business outcomes, and are resourceful and quick-moving. Experience in warehouses, eCommerce, or logistics is a plus but not required. Bachelor's degree or equivalent experience required. You must be willing and able to travel 15–25% regularly to build relationships and drive account growth. East Coast based with working hours required.
Passport offers competitive cash and equity packages, healthcare/dental/vision, 401K, 100% remote work, company laptop, learning & development fund, one-time remote setup stipend, and quarterly virtual team gatherings plus annual all-company offsites.
