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Behavox is a data operating platform that helps multinational enterprises organize and activate data for compliance, risk management, and business growth. The company serves highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial services clients. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth. You will manage accounts building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, satisfaction, retention, and expansion across your portfolio
- Renewal management: build retention strategy, lead negotiations, close deals, and forecast ARR churn risk with mitigation plans
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface issues early through ticket patterns, stakeholder signals, and adoption data
- Executive engagement: design and deliver strategic QBRs and EBRs focused on compliance posture, regulatory risk, control maturity, and platform value
- Expansion execution: drive inbound expansion deals independently and collaborate with Account Executives on strategic accounts
- Delivery accountability: own client-facing communication when delivery issues arise; translate technical updates into actionable language; hold internal teams accountable through resolution
- Escalation management: triage, manage, and resolve complex multi-workstream escalations with minimal manager involvement; build cross-functional relationships with Product, Engineering, and Support
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. This is a hybrid position based in the Milan office, and you will oversee accounts in Italy and Germany.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Strong understanding of financial services regulatory environment and obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge funds, asset management, and energy sectors
- Proven ability to navigate complex organizational structures at regulated financial institutions, managing relationships with Heads of Surveillance, compliance analysts, technology teams, and operations teams simultaneously
- Demonstrated expertise in commercial lifecycle management for enterprise SaaS: renewal strategy, churn forecasting, negotiation, close, and pipeline development
- Proven escalation management and operational accountability: ability to own ticket triage and resolution end-to-end with minimal manager direction
- Fluent German language skills (required for accounts in Germany and Italy region)
