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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in solutions for communications surveillance, trade surveillance, compliant archiving, and policy management—particularly for highly regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: renewals, retention strategy, churn forecasting, and expansion deals
- Leading executive business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity
- Account health monitoring across commercial, operational, and relationship dimensions
- Escalation management and operational accountability across your portfolio
- Negotiation and close of renewals and expansion opportunities in partnership with Account Executives
- Building and maintaining executive-level strategic relationships while managing working-level practitioner relationships
You will operate with high autonomy on account strategy, renewals, escalations, and executive engagement. The role requires the ability to think strategically and execute operationally, often simultaneously.
Required expertise:
- Deep knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, archiving, policy management)
- Understanding of financial services regulatory environment and obligations across banking, hedge funds, asset management, and energy sectors
- Experience navigating complex organizational structures at regulated financial institutions (Heads of Surveillance, compliance analysts, technology teams, operations)
- Commercial lifecycle management for enterprise SaaS (renewals, expansion, churn forecasting, pipeline development)
- Ability to manage complex, multi-workstream escalations with minimal manager involvement
This is a hybrid role based in the Abu Dhabi office.
