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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy and scope.
Key responsibilities include:
- Full end-to-end account ownership: delivery outcomes, commercial performance, executive relationships, and strategic growth across your portfolio
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Expansion pipeline development in collaboration with Account Executives, driving inbound expansion deals independently
- Executive business reviews: design and lead strategic conversations about compliance posture, regulatory risk, control maturity, and platform value
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface early warning signals
- Escalation management: own ticket triage, escalation, and resolution end-to-end with minimal manager involvement; coordinate across Product, Engineering, and Support
- Stakeholder navigation: manage complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams at multiple levels simultaneously
You will need deep working knowledge of enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment (communications monitoring, trade reconstruction, archiving mandates). Experience managing multi-stakeholder relationships at regulated financial institutions and owning the full commercial lifecycle for enterprise SaaS is essential. The role requires the ability to think strategically and execute operationally, often in the same day, with high autonomy on account strategy, renewals, escalations, and executive relationships.
