SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: relationship health, delivery satisfaction, retention, and expansion across a portfolio of enterprise clients
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Executive engagement: design and lead strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, control maturity, and platform value
- Account health monitoring: independently assess commercial, operational, and relationship risk; surface early warning signals from ticket patterns, stakeholder sentiment, and adoption data
- Escalation ownership: triage, manage, and resolve complex multi-workstream escalations with minimal manager involvement; coordinate with Product, Engineering, and Support teams
- Expansion pipeline: drive inbound expansion deals independently in collaboration with Account Executives
- Stakeholder navigation: manage complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams at both executive and practitioner levels
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. This is a hybrid position based in Milan.
