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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: manage renewals, retention strategy, churn forecasting, and expansion deals independently
- Executive engagement: design and lead quarterly business reviews and executive business reviews focused on compliance posture, regulatory risk, and control maturity
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface issues early and build intervention plans
- Escalation management: own ticket triage and resolution across your portfolio; manage complex multi-workstream escalations with minimal manager involvement
- Commercial execution: lead negotiations, close renewals, forecast ARR churn risk, and develop mitigation strategies
- Cross-functional collaboration: work with Account Executives on expansion, and partner with Product, Engineering, and Support teams to accelerate issue resolution
You will need deep expertise in enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment (communications monitoring, trade reconstruction, archiving mandates). You must navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams while managing both executive-level and working-level relationships simultaneously.
This is a hybrid role based in the London office, requiring strategic thinking paired with operational execution—often in the same day.
