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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: renewals, retention strategy, churn forecasting, and expansion
- Leading executive business reviews focused on compliance posture, regulatory risk, and control maturity
- Managing multi-stakeholder relationships across compliance, technology, and operations teams at client organizations
- Independently assessing account health across commercial, operational, and relationship dimensions
- Owning escalation management and resolution across your portfolio with minimal manager involvement
- Driving expansion deals in collaboration with Account Executives
- Building retention strategies and leading renewal negotiations
You will need deep expertise in enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment (communications monitoring, trade reconstruction, archiving mandates). You should have proven success managing complex, multi-stakeholder accounts at regulated institutions and owning the full commercial lifecycle for enterprise SaaS deals. The role requires both strategic thinking and operational execution, often in the same day, with high autonomy on account strategy, renewals, and executive relationships.
This is a hybrid position based in the London office.
