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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: retention, health, satisfaction, expansion, and growth across a portfolio of enterprise clients
- Renewal management: build retention strategy, lead negotiations, forecast ARR churn risk, and develop mitigation plans
- Executive engagement: design and lead strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface early warning signals
- Escalation management: own ticket triage and resolution across the portfolio; manage complex multi-workstream escalations with minimal manager involvement
- Expansion strategy: drive inbound expansion deals independently in collaboration with Account Executives
- Stakeholder navigation: manage relationships across Heads of Surveillance, compliance analysts, technology teams, operations teams, and C-suite executives
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. You will build relationships with Product, Engineering, and Support teams to accelerate issue resolution and drive customer success.
This is a hybrid position based in the London office.
