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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated clients including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: renewals, retention strategy, churn forecasting, and expansion
- Leading executive business reviews focused on compliance posture, regulatory risk, and control maturity
- Managing multi-stakeholder relationships across compliance, technology, and operations teams
- Independently assessing account health and risk; surfacing issues early through data and stakeholder signals
- Owning escalation management and resolution across your portfolio with minimal manager involvement
- Driving inbound expansion deals in collaboration with Account Executives
- Building retention strategies and leading negotiations for renewals
You will need deep working knowledge of enterprise compliance technology, unified controls frameworks, and the financial services regulatory environment (communications monitoring, trade reconstruction, archiving mandates). You must be comfortable navigating complex organizational structures, managing both executive-level and practitioner relationships simultaneously, and operating with high autonomy on account strategy.
This is a hybrid role based in the Milan office, requiring the ability to think strategically and execute operationally, often in the same day.
