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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, globally-distributed financial services clients including banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Key responsibilities include:
- Full end-to-end account ownership: renewals, retention strategy, churn forecasting, expansion deals, and executive engagement
- Account health monitoring across commercial, operational, and relationship dimensions; early risk identification and intervention planning
- Design and delivery of strategic executive business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, and control maturity
- Renewal cycle management: retention strategy development, negotiation leadership, and close ownership across the entire portfolio
- Escalation management and operational accountability for the full account portfolio with minimal manager involvement
- Cross-functional collaboration with Product, Engineering, and Support teams to accelerate issue resolution
- ARR forecasting and churn risk mitigation planning using account health data and stakeholder intelligence
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires both strategic thinking and operational execution, often in the same day. You'll manage multi-stakeholder relationships across complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams.
This is a hybrid role based in the Dubai office.
