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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy and scope.
Key responsibilities include:
- Full end-to-end account ownership: delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across your portfolio
- Renewal management: own all renewals, build retention strategy, lead negotiations, and close deals independently
- Churn forecasting and mitigation: accurately forecast ARR churn risk using account health data and develop proactive intervention plans
- Expansion pipeline development: drive inbound expansion deals in collaboration with Account Executives
- Executive engagement: design and lead strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, control maturity, and platform value
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface issues early through ticket pattern analysis and adoption data
- Escalation management: own ticket triage, escalation, and resolution end-to-end with minimal manager involvement; partner with Product, Engineering, and Support teams
- Multi-stakeholder navigation: manage complex relationships across Heads of Surveillance, compliance analysts, technology teams, operations teams, and C-suite executives simultaneously
You will operate with high autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day.
This is a hybrid position based in Houston.
