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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy and scope.
Key responsibilities include:
- Full end-to-end account ownership: delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across your portfolio
- Renewal management: own all renewals, build retention strategy, lead negotiations, and close deals independently
- Churn forecasting and mitigation: accurately forecast ARR churn risk and develop proactive intervention plans using account health data and stakeholder intelligence
- Expansion pipeline: drive inbound expansion deals independently in collaboration with Account Executives
- Executive engagement: design and lead strategic business reviews (QBRs/EBRs) focused on compliance posture, regulatory risk, control maturity, and platform value
- Account health monitoring: independently assess risk across commercial, operational, and relationship dimensions; surface issues early through ticket pattern analysis and adoption data
- Escalation management: own ticket triage, escalation, and resolution end-to-end with minimal manager involvement; coordinate across Product, Engineering, and Support teams
You will need deep expertise in enterprise compliance technology, financial services regulatory frameworks (communications monitoring, trade reconstruction, archiving mandates), and multi-stakeholder account management at regulated institutions. You should be comfortable navigating complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams simultaneously.
This hybrid role is based in Milan and requires the ability to think strategically and execute operationally, often in the same day.
