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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for highly regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, global financial services clients including banks, hedge funds, asset managers, and energy firms. This is a high-autonomy role requiring both strategic thinking and operational execution.
Key responsibilities include:
- Full end-to-end account ownership: delivery outcomes, commercial performance, executive relationships, and long-term strategic growth
- Renewal management across the portfolio: retention strategy development, churn forecasting, negotiation, and close
- Independent expansion deal development in collaboration with Account Executives
- Executive business reviews focused on compliance posture, regulatory risk, control maturity, and platform value
- Account health monitoring and early risk identification through ticket patterns, stakeholder signals, and adoption data
- Escalation management and operational accountability across the full portfolio with minimal manager involvement
- Cross-functional collaboration with Product, Engineering, and Support teams to accelerate issue resolution
You will need deep working knowledge of enterprise compliance technology and unified controls frameworks, understanding how communications surveillance, trade surveillance, compliant archiving, and policy management converge at regulated financial institutions. Strong familiarity with the financial services regulatory environment—including communications monitoring requirements, trade reconstruction, and archiving mandates—across banking, hedge fund, asset management, and energy sectors is essential.
You must be comfortable navigating complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams, managing both executive-level strategic relationships and working-level practitioner relationships simultaneously. Commercial lifecycle management experience in enterprise SaaS is required, with proven ability to own renewals, forecast churn, and drive expansion.
