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Curve Dental is seeking a Strategic Account Leader to drive successful onboarding and long-term partnerships with Dental Service Organization (DSO) clients implementing Curve Hero, a comprehensive dental practice management software.
In this role, you will serve as the primary strategic partner for DSO accounts, guiding them through software implementation from discovery through go-live. You will position Curve's solutions early in the sales cycle by understanding client needs and mapping them to product capabilities. You'll own the onboarding project lifecycle—defining vision, establishing roadmaps, setting key deliverables, and ensuring timelines are met.
Key responsibilities include:
• Engage with DSO offices at early sales stages to discover needs and develop tailored onboarding plans
• Oversee and coordinate implementation tasks across project management, data services, and training teams
• Serve as the central liaison between Project Managers, Conversion Technicians, and Trainers, maintaining a holistic perspective on workflow and resource constraints
• Lead best practices discussions and process change reviews with client stakeholders
• Create custom training curricula tailored to each client's operations and staff
• Manage hands-on data conversion work and troubleshooting
• Maintain clear communication channels, ensuring the right information reaches the right people at the right time
• Manage client expectations while balancing resource and schedule realities
• Drive adoption and ensure clients achieve their business goals with Curve Hero
You'll work cross-functionally with internal teams to resolve conflicts, coordinate deliverables, and maintain optimal workflow. Success in this role requires strong project coordination skills, the ability to manage multiple stakeholders, and a commitment to client success and long-term partnership building.
