SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 120,000 - 140,000 / annual
Pulley is an AI-powered platform that streamlines commercial permitting across the US, helping architects, builders, and retailers accelerate project timelines. The company works with major brands like J.Crew, Solidcore, and Hibbett Sports, as well as large-scale data center and EV charging network projects. Founded in 2021 and backed by CRV, Susa Ventures, and Fifth Wall, Pulley combines deep permitting expertise with purpose-built AI.
As a Strategic Account Lead, you will own 1–2 of Pulley's largest enterprise accounts, serving as the primary point of contact and internal champion for the customer. You will maintain visibility across the customer's full project portfolio, coordinate with internal teams (Regional Leads, Permit Ops, Product, Operations), and ensure alignment between customer needs and internal delivery. Your responsibilities include:
- Portfolio Visibility & Program Coordination: Maintain current awareness of the account's project portfolio, identify patterns and risks early, conduct regular check-ins with Regional Leads, and ensure internal teams have necessary context.
- Customer Relationship Management: Build trust with decision-makers through proactive communication, lead monthly account reviews and QBRs, and represent the customer in city and AHJ meetings alongside the Permit Ops team.
- Stakeholder Onboarding & Program Growth: Train new members of the customer's team and onboard external collaborators (architects, engineers of record) as the account scales.
- Internal Resource & Cross-Functional Enablement: Translate customer feedback into actionable input for internal teams, unblock issues, and advocate for process improvements.
This role is designed for someone genuinely customer-obsessed who treats the customer's goals as their own, stays ahead of needs, and measures success by customer outcomes. You will work remotely but be embedded near your customer.
REQUIREMENTS:
- 4–8 years of experience in project management, program management, or related client-facing role
- Background in construction, real estate, architecture, permitting, or related field; fluency in project status, permitting terminology, and risk identification
- Demonstrated customer obsession: proactive, trustworthy, and energized by deep customer relationships
- Proven ability to manage large, complex projects or programs with concurrent workstreams
- Strong written and verbal communication; ability to translate complex updates into clear, confidence-building language
- Track record of building genuine stakeholder relationships with credible presence
- Highly organized with sharp attention to detail; systems-oriented
- Comfortable working cross-functionally without direct authority; skilled at alignment, information routing, and influence-based outcomes
NICE TO HAVE:
- Experience in high-growth startup environments
- Familiarity with project management tools (Airtable, Notion, Asana) and data dashboards
- AI fluency and comfort with no-code tooling
- Experience supporting large-scale commercial programs (national retail rollouts, big-box retail, warehouse/distribution construction)
