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Salary: USD 120,000 - 140,000 / annual
Pulley is an AI-powered permitting intelligence platform that helps architects, builders, and retailers accelerate commercial projects across the US's 19,000+ jurisdictions. The company works with major brands like J.Crew, Solidcore, and Hibbett Sports, as well as data center and EV charging network operators, to eliminate costly permitting delays and bring predictability to project lifecycles.
As a Strategic Account Lead, you will own 1–2 of Pulley's largest enterprise accounts, serving as the primary point of contact and internal champion for the customer. You will be responsible for maintaining visibility across the customer's full project portfolio, coordinating with internal teams (Regional Leads, Permit Ops, Product, Operations), and ensuring alignment between customer needs and internal delivery. This is a relationship-driven role focused on proactive communication, trust-building, and program success.
Key responsibilities include:
• Portfolio Visibility & Program Coordination: Maintain a current view of the account's project portfolio, identify patterns and risks early, and ensure internal teams have the context needed to deliver. Meet regularly with Regional Leads to assess project health and flag delivery risks.
• Customer Relationship Management: Be the go-to contact for customer decision-makers. Lead regular check-ins and monthly account reviews, partner with the Account Executive on quarterly business reviews and renewals, and represent the customer in city and AHJ (Authority Having Jurisdiction) meetings alongside the Permit Ops team.
• Stakeholder Onboarding & Program Growth: Onboard new stakeholders on both sides as the account scales, training the customer's team and coordinating with external collaborators like architects and engineers of record.
• Internal Resource & Cross-Functional Enablement: Act as the internal voice of the customer, translating customer needs into actionable input for Regional Leads, Head of Permitting, Operations, Product, and Sales. Help unblock issues and advocate for process improvements that benefit the program.
The role is fully remote and designed for someone who wants to be embedded near and deeply connected to their customer. You will measure success by the customer's success.
REQUIREMENTS:
• 4–8 years of experience in project management, program management, or a related client-facing role
• Background in construction, real estate, architecture, permitting, or a related field — sufficient fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly
• Genuinely customer-obsessed mindset: you treat the customer's goals as your own, are proactive before being asked, and are energized by being the person they most trust
• Demonstrated ability to manage large, complex projects or programs — comfortable overseeing concurrent workstreams and knowing when to zoom in on details
• Strong written and verbal communication skills; ability to respond quickly and translate complex updates into clear, customer-facing language that builds confidence
• Track record of building genuine relationships with stakeholders and the presence to represent client interests credibly
• Highly organized with sharp attention to detail; ability to build systems to ensure nothing slips
• Comfortable working cross-functionally without direct authority — skilled at aligning teams, routing information effectively, and driving outcomes through influence and collaboration
Nice to have:
• Experience in a high-growth startup environment
• Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards
• AI fluency and comfort with no-code tooling
• Experience supporting large-scale commercial programs such as national retail rollouts, big-box or large-format retail, or warehouse and distribution construction
