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Salary: USD 120,000 - 140,000 / annual
Pulley is an AI-powered platform that streamlines commercial project permitting across the US, helping architects, builders, and retailers accelerate their portfolios. The company works with major brands like J.Crew, Solidcore, and Hibbett Sports, as well as data center and EV charging network projects. Founded in 2021 and backed by CRV, Susa Ventures, and Fifth Wall, Pulley combines deep permitting expertise with purpose-built AI.
As a Strategic Account Lead, you will own 1–2 of Pulley's largest enterprise accounts, serving as the primary point of contact and internal champion for the customer. You will be responsible for maintaining visibility across the customer's full project portfolio, coordinating with internal teams (Regional Leads, Permit Ops, Product, Operations), and ensuring alignment between customer needs and internal delivery.
Key responsibilities include:
- Portfolio Visibility & Program Coordination: Maintain current view of account projects, identify patterns and risks early, conduct regular check-ins with Regional Leads, and ensure internal teams have necessary context.
- Customer Relationship Management: Build trust through proactive communication, lead monthly account reviews and QBRs, partner with Account Executives on renewals, and represent the customer in city and AHJ meetings when needed.
- Stakeholder Onboarding & Program Growth: Train new members of the customer's team and onboard external collaborators (architects, engineers) as the account scales.
- Internal Resource & Cross-Functional Enablement: Translate customer feedback into actionable input for internal teams, unblock issues through relationship leverage, and advocate for process improvements.
You will work in a remote capacity designed to keep you embedded near your customer's operations. Success is measured by the customer's outcomes and satisfaction.
REQUIREMENTS:
- 4–8 years of experience in project management, program management, or related client-facing role
- Background in construction, real estate, architecture, permitting, or related field with fluency in project status, permitting terminology, and risk identification
- Genuinely customer-obsessed mindset; proactive and energized by being the trusted advisor
- Demonstrated ability to manage large, complex projects or programs with concurrent workstreams
- Strong written and verbal communication skills; ability to translate complex updates into clear, confidence-building customer language
- Track record of building genuine stakeholder relationships with credible presence
- Highly organized with sharp attention to detail; ability to build systems to prevent slippage
- Comfortable working cross-functionally without direct authority; skilled at alignment, information routing, and influence-based outcomes
Nice to have: high-growth startup experience, familiarity with project management tools (Airtable, Notion, Asana) and data dashboards, AI fluency, experience with large-scale commercial programs (national retail rollouts, big-box retail, warehouse/distribution construction).
