SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 120,000 - 140,000 / annual
Pulley is an AI-powered permitting platform that helps architects, builders, and retailers accelerate commercial projects by eliminating delays across the 19,000+ jurisdictions that govern permitting. The company supports major brands like J.Crew, Solidcore, and Hibbett Sports, as well as data center buildouts and EV charging networks.
As a Strategic Account Lead, you will own 1–2 of Pulley's largest enterprise accounts, serving as the primary point of contact and internal champion for the customer. You will be responsible for maintaining visibility across the customer's full project portfolio, coordinating with internal teams (Regional Leads, Permit Ops, Product, Operations), and ensuring alignment between customer needs and internal delivery.
Key responsibilities include:
- Portfolio Visibility & Program Coordination: Maintain a current view of the account's project portfolio, meet regularly with Regional Leads to assess project health, flag delivery risks early, and ensure internal teams have necessary context.
- Customer Relationship Management: Serve as the go-to contact for customer decision-makers. Build trust through proactive, consistent communication. Lead regular check-ins and monthly account reviews, partner on QBRs and renewals, and represent the customer in city and AHJ meetings alongside the Permit Ops team.
- Stakeholder Onboarding & Program Growth: Onboard new stakeholders on both sides as the account grows, training the customer's team and coordinating with external collaborators like architects and engineers of record.
- Internal Resource & Cross-Functional Enablement: Act as the internal voice of the customer. Translate customer feedback into actionable input for Regional Leads, Head of Permitting, Operations, Product, and Sales. Unblock issues that require the customer relationship to resolve and advocate for process improvements.
This role is remote and designed for someone embedded near their customer. You will measure success by the customer's outcomes and be energized by being their most trusted internal partner.
REQUIREMENTS:
- 4–8 years of experience in project management, program management, or related client-facing role
- Background in construction, real estate, architecture, permitting, or related field — sufficient fluency to read project status, understand permitting terminology, spot risks, and communicate credibly
- Genuinely customer-obsessed: treat customer goals as your own, proactive before being asked, energized by being the trusted partner
- Demonstrated ability to manage large, complex projects or programs — comfortable overseeing concurrent workstreams and knowing when to zoom in
- Strong communicator: write clearly, respond quickly, translate complex updates into crisp customer-facing language that builds confidence
- Track record of building genuine stakeholder relationships with credible presence
- Highly organized with sharp attention to detail; build systems to prevent slippage
- Comfortable working cross-functionally without direct authority; align teams, route information effectively, drive outcomes through influence and collaboration
Nice to Have:
- Experience in high-growth startup environment
- Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards
- AI fluency and comfort with no-code tooling
- Experience supporting large-scale commercial programs (national retail rollouts, big-box retail, warehouse/distribution construction)
