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Twilio is seeking a Strategic Account Executive to drive growth across existing customer accounts in Japan. This is a high-touch sales role focused on expanding relationships with enterprise and mid-market customers through upsell and cross-sell strategies.
You will develop and execute comprehensive territory plans targeting key accounts, collaborating closely with internal stakeholders including marketing, solution engineering, partner managers, and product teams. Your customers span diverse industries—retail, financial services, manufacturing, transportation, public sector, independent software vendors, system integrators, and technology startups—typically engaging with application owners, product managers, line-of-business executives, and C-suite leaders.
Key responsibilities include:
- Developing and implementing winning strategies for target accounts, with disciplined execution and adjustment to maximize growth
- Collaborating with cross-functional teams to align goals and secure organizational support
- Forecasting business metrics including revenue, opportunity sizing, annual run-rate commitments, and strategic product activations using Salesforce as the system of record
- Serving as an active advocate for Twilio's mission, vision, values, and corporate narrative to customers and external partners
Required qualifications:
- 5+ years of high-touch sales experience with Japanese customers and native-level Japanese language proficiency
- Ability to work effectively with both business and highly technical leaders, influencing understanding and building partnerships
- Demonstrated track record in business growth, strategy development, and execution
- Challenger mindset with appetite for new business acquisition
- Proven ability to deliver results at scale and with enterprise customers
- Business-level English proficiency in writing
Desired experience includes telecom/carrier/communications platform background, SaaS/CPaaS/CCaaS with AI capabilities, fluent English verbal communication, cloud technology sales (IaaS/PaaS, security), and experience with system integrators and value-added resellers.
About Twilio
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