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Twilio is seeking a Strategic Account Executive to lead total account relationships with mid-market to enterprise customers, with a focus on the Retail vertical. In this role, you will become an essential strategic partner, driving multi-product platform adoption across assigned accounts and delivering strong revenue, gross margin, and gross profit results.
Key responsibilities include managing and expanding high-value Retail customer accounts by developing and executing comprehensive account strategies; partnering with Specialist Sales, Product Management, Finance, Support, and Operations to unlock value across the Twilio platform; serving on cross-functional account teams to drive solution adoption; running disciplined forecasts and achieving revenue goals; conducting highly consultative sales cycles to transition from transactional vendor relationships to strategic partnerships; and maintaining accurate sales pipelines in Salesforce.
You will work with both business and highly technical leaders, helping them navigate complex multi-product deals and maximize their investment in Twilio's communications, authentication, and identity infrastructure solutions.
Required qualifications: 8+ years of sales experience with minimum 3 years in major account or strategic sales; expertise in managing quantitative, analytical products; proven track record of managing business forecasts and financial models; demonstrated success delivering portfolio revenue and gross profit results for large-scale and enterprise customers; strong analytical and consultative selling skills; entrepreneurial mindset; Bachelor's degree or equivalent experience.
Desired experience includes deep knowledge of telecom companies (CPaaS, SMS aggregators, carriers), domain expertise from quantitative industries (DevOps, Fintech, advertising optimization), or background in Software, SaaS, CPaaS, or PaaS environments.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
