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Twilio is seeking a Strategic Account Executive to join the Regulated Verticals team, managing and expanding relationships with growth and mid-market customers using Twilio's messaging, voice, and email services. This is a senior individual contributor role focused on protecting and growing Twilio's communications business across an assigned customer portfolio.
You will drive highly analytical and consultative sales cycles with large-scale, globally-distributed, compliance-heavy customers. The role requires deep partnership across product management, finance, support, and operations teams to identify and execute on new revenue opportunities within existing accounts.
Key responsibilities include: managing and expanding Regulated Verticals customer accounts; developing and executing account strategy to deliver strong revenue, gross margin, and gross profit results; partnering with cross-functional teams to identify new revenue opportunities; serving on account teams with product, finance, support, and services representatives; running disciplined forecasts and presenting guidance to executive management; conducting highly consultative sales cycles with a focus on deep discovery and customer advocacy; maintaining accurate sales pipeline and forecasts in Salesforce; and staying current with industry changes while sharing best practices with peers.
Required qualifications: 8+ years of sales experience with minimum 3 years in major account or strategic sales; expertise managing or leading quantitative, highly analytical products and solutions; accountability for relationship management, cross-sells, upsells, and solutions consulting; comfort working with business and technical leaders while building partnerships; analytical account development strategy using data to identify opportunities and prove value; demonstrated track record managing business forecasts and financial models; entrepreneurial mindset with ability to define processes and build programs; record of delivering revenue and gross profit results for large-scale and enterprise customers; excellent verbal and written communication skills; Bachelor's degree or equivalent experience.
Desired qualifications include deep experience with telecom companies, CPaaS, SMS aggregators, carriers, or global communications platforms, and domain expertise from quantitative industries.
About Twilio
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