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Salary: USD 150,000 - 180,000 / annual
Attentive is an AI-powered marketing platform specializing in 1:1 personalization across SMS, RCS, email, and push notifications. The company serves over 8,000 customers across 70+ industries, including major brands like Crate and Barrel, Urban Outfitters, and Carter's. Attentive has been recognized as the #1 SMS marketing provider by G2 and is a four-time Deloitte Fast 500 honoree.
As Strategic Account Director (West), you will drive expansion and retention within Attentive's strategic customer base, serving as the primary point of contact for senior-level decision makers. Your focus will be identifying and pursuing growth opportunities across customers' entire brand portfolios and regions, while managing complex renewal conversations and pricing negotiations.
Key responsibilities include:
- Engaging with C-suite and senior stakeholders to uncover expansion and upsell opportunities
- Leading renewal conversations and ensuring successful retention of key accounts
- Providing weekly forecasts and managing commercial inquiries
- Navigating complex pricing negotiations to understand procurement timelines, budgets, and contract processes
- Presenting data-driven insights on platform usage and engagement to drive increased customer investment
- Cross-functional collaboration with Customer Success, Deal Enablement, Legal, and Finance teams
You bring 7+ years of closing sales experience (Account Management, Account Executive, or outside sales), with strong preference for email marketing background. SaaS, MarTech, or AdTech experience is preferred. You have demonstrated success building and owning executive-level relationships within Fortune 100 accounts, particularly in Retail and E-Commerce. You excel at objection handling, strategic account development using data, and consistently exceed quota. You're entrepreneurial, willing to define processes, and comfortable traveling up to 25%.
