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Salary: USD 150,000 - 180,000 / annual
Attentive is an AI marketing platform for 1:1 personalization that unifies SMS, RCS, email, and push notifications. The company partners with over 8,000 customers across 70+ industries, including leading brands like Crate and Barrel, Urban Outfitters, and Carter's. Attentive has been recognized as the #1 SMS Marketing provider by G2 and is included in Deloitte's Fast 500, Forbes' Cloud 100, and LinkedIn's Top Startups.
As a Strategic Account Director (East), you will drive expansion and retention opportunities across Attentive's Strategic customer base. You will be the primary point of contact for key accounts, uncovering expansion, upsell, and retention opportunities across customers' entire brand portfolios and regions. Your responsibilities include:
- Engaging with senior-level decision makers to identify and pursue growth opportunities within Strategic accounts
- Driving renewal conversations and ensuring successful commercial retention of key customers
- Providing timely and accurate weekly forecasts
- Steering complex pricing negotiations to uncover procurement timelines, budgets, and contract signatory processes
- Presenting data and trends on platform usage and engagement to compel customers to increase investment
- Managing customer inquiries related to commercial aspects of their Attentive agreement
- Partnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance, and other internal teams
You will navigate complex decision-making processes, build strong relationships with key stakeholders, and create pipelines of new opportunities within current accounts. Travel up to 25% is required.
REQUIREMENTS:
- 7+ years of experience in a closing sales role (Account Management, Account Executive, or outside sales)
- Experience selling Email strongly preferred
- Experience in SaaS, MarTech, AdTech, or startup environments preferred
- Proven track record building and owning executive-level relationships within Fortune 100 accounts, particularly in Retail and E-Commerce
- Strong competency in objection handling and creating alignment around product price/value
- Analytical account development strategy using data to find opportunities and prove value
- Ability to think strategically about customer goals and drive renewal and expansion independently
- Entrepreneurial mindset with desire to define processes and build strategy
- Demonstrated history of consistently meeting and exceeding quota with references available
- Willingness to travel up to 25%
