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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Clients include Avis Budget Group, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas.
As Director of Strategic Accounts, you will own the strategy to identify, pursue, and close large enterprise deals. You'll develop deep relationships with C-suite and operational leaders across customer organizations, understanding their business challenges and strategic priorities to uncover expansion opportunities.
Key responsibilities include: developing and executing account plans for strategic logos; collaborating with internal teams (founders, deployment strategists, engineers) to deliver customized solutions; forecasting and reporting on pipeline and revenue; maintaining expert knowledge of Decagon's products and industry trends; and providing product/roadmap feedback to leadership. You'll manage multiple stakeholders and cross-functional initiatives while maintaining a consultative, value-based selling approach.
The role requires 7+ years of enterprise or strategic sales experience, with a proven track record growing revenue and expanding large, complex accounts. You need excellent communication, presentation, and negotiation skills, strong business acumen to speak with C-suite executives, and a bachelor's degree or equivalent. Prior experience selling AI or customer support/experience software is a plus. Moderate travel is expected. This is a full-time, in-office position based in Amsterdam at a well-funded AI infrastructure company (backed by a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures) founded in 2023.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
