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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas.
As Director of Strategic Accounts, you will lead the sales effort for Decagon's largest and most complex enterprise customers. You'll develop and execute go-to-market strategies to break into key strategic logos, build deep relationships with C-suite and operational leaders, and understand customer business challenges to uncover expansion opportunities.
Key responsibilities include: developing account strategies for major brands; cultivating trusted relationships across customer organizations (CX, Product, Operations leadership); understanding customer business priorities and strategic needs; collaborating with internal teams (founders, deployment strategists, engineers) to deliver customized solutions; forecasting and reporting on pipeline and revenue; executing account plans for strategic deals; providing product and roadmap feedback to leadership; maintaining expert knowledge of products, services, and industry trends; and moderate travel as needed.
You'll work in a highly autonomous, product-minded environment with strong engineering support and the ability to customize solutions to close deals. The role requires 7+ years of strategic or enterprise sales experience with a proven track record of growing revenue and expanding large, complex accounts. You should have excellent communication, presentation, and negotiation skills; strong business acumen and C-suite fluency; a consultative, value-based selling approach; and the ability to manage multiple stakeholders and cross-functional initiatives. A bachelor's degree or equivalent work experience is required. Prior experience selling AI or customer support/experience software is a plus.
Decagon is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. The company is in-office, founded in 2023, and headquartered in San Francisco.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
