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Pennylane is a fast-growing fintech SaaS company building the leading financial operating system for SMEs and accounting firms across Europe. Founded in France and now expanding into Germany, the company has raised €225M from top-tier investors including Sequoia and serves over 900,000 SMEs and 5,000 accounting firms.
You will serve as the voice of Pennylane's customers in Germany, owning their success with the platform. Your core responsibilities include:
• Customer Onboarding: Lead the complete onboarding process for new customers—both SMEs and accounting firms—ensuring they quickly realize maximum value from Pennylane's solution.
• Account Management: Be the primary point of contact for existing customers, building trusted relationships, identifying upsell opportunities, and ensuring optimal platform utilization to support their business goals.
• Proactive Advisory: Conduct regular health checks and business reviews to maximize customer satisfaction, retention, and prevent churn.
• Internal Collaboration: Work closely with the German sales team and leadership to optimize processes, provide product feedback, and contribute to Pennylane's strategic growth in Germany.
• Product Expertise: Develop deep expertise in Germany's financial and accounting landscape and share this knowledge with customers.
You bring 2–5 years of experience in accounting, account management, or similar customer-focused roles, ideally in an accounting firm or SaaS/fintech environment. You hold a completed training as Steuerfachangestellter, Steuerfachwirt, or Steuerberater, or have a degree in finance. You have deep understanding of SME and accounting firm needs around finance, invoicing, and bookkeeping. You communicate clearly, explain complex topics simply, and work hands-on in an early-stage team. You're proactive, solution-oriented, and willing to shape processes from the ground up. You're willing to travel monthly within Germany for customer onboarding and to Paris for HQ onboarding. You speak native/fluent German (C2) and fluent English.
Pennylane offers remote work from anywhere in Germany (with flexibility for EU locations within ±2 hours of CET), 30 paid vacation days, competitive compensation, equity participation, home office and coworking budgets, language learning (Busuu), Apple equipment, and regular team events including quarterly Tech Days and an annual company retreat.
