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OpenLoop is a telehealth platform that powers virtual care delivery solutions at scale across all 50 US states. The company was co-founded by Dr. Jon Lensing (CEO) and Christian Williams (COO) with a mission to bring care anywhere through streamlined, thoughtfully designed telehealth support solutions.
You will join OpenLoop's Technical Program Management team as a Staff Technical Program Manager, a senior-level individual contributor role. You will translate business vision into structured, executable technical programs and partner closely with Engineering, Product, and business stakeholders to drive high-impact, cross-functional initiatives tied directly to company OKRs and strategic priorities.
Key responsibilities include:
- Own and drive execution of complex, cross-functional technical initiatives aligned with company OKRs
- Translate business requirements into clearly defined technical programs and actionable requirements for engineering teams
- Ensure all requests from business stakeholders align with company objectives and measurable outcomes
- Make prioritization and tradeoff decisions in partnership with Engineering and business leaders, negotiating scope, timelines, and impact
- Produce tailored status reports and updates for different audiences: executive summaries for leadership, detailed delivery views for engineering, and updates for business partners
- Run Agile ceremonies and coordinate delivery across multiple engineering teams, managing cross-team planning and dependencies
- Proactively identify risks, manage dependencies, and remove blockers
- Use metrics and retrospective findings to identify bottlenecks and improve team efficiency, velocity, and communication
You will also help scale the TPM function at OpenLoop by standardizing Agile practices, defining reporting cadences, and providing delivery metrics that improve how teams plan and ship. You will have C-level visibility and meaningful ownership, presenting regularly in stakeholder and leadership meetings.
OpenLoop operates with a relatively flat organizational structure where everyone is encouraged to bring ideas to the table. Core values include Autonomy, Competence, and Belonging.
REQUIREMENTS:
- 6+ years of experience in Technical Program Management or equivalent strategic technical role
- Deep working knowledge of Agile software development (Scrum, Scaled Agile Framework/SAFe)
- Strong technical fluency with ability to understand systems architecture, APIs, integrations, and technical dependencies (engineering background not required)
- Demonstrated experience translating complex systems into business-friendly language
- Proven experience driving programs tied to OKRs and measurable business outcomes
- Exceptional written and verbal communication skills with track record of presenting to senior stakeholders and executives
- Experience writing status reports and program updates tailored to different audiences
- Experience defining and using delivery metrics (velocity, predictability, cycle time, health indicators) to improve team performance
- Strong prioritization and decision-making skills with ability to operate autonomously
- Experience aligning and influencing cross-functional stakeholders
- Hands-on experience using Jira and other project management tools to manage cross-functional delivery at scale
- Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards
PREFERRED QUALIFICATIONS:
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification (SAFe Scrum Master, SAFe Release Train Engineer, SAFe Agilist)
- Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations
- Experience with clinical, pharmacy, or technical integrations
- Experience working in fast-growing or globally distributed teams
