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Candescent is a cloud-based digital banking solutions provider transforming how financial institutions deliver intelligent banking experiences. The Staff Solutions Architect serves as the senior technical authority for Client Operations, operating as an enterprise-level individual contributor reporting to the Chief Operating Officer.
This role bridges Candescent's digital banking platform strategy with client outcomes, implementation scale, and services growth. You will provide executive-level technical leadership across the DI platform, Votiv transformation, Professional Services, Development Services, Client Engagement, Product, and Engineering teams. The position carries three strategic mandates: serve as Client Operations' senior technical authority and DI platform subject matter expert; define the architecture and operating models required to migrate and support clients on Votiv at scale; and provide technical leadership for positioning, selling, and delivering Candescent Advantage Services.
Key responsibilities include defining and governing Client Operations architecture principles, technical standards, implementation patterns, and support models across the platform. You will establish technical frameworks and decision criteria for evaluating complex implementation, integration, migration, and support approaches. You'll represent Client Operations in enterprise architecture decisions affecting scalability, serviceability, upgradeability, resiliency, and operating cost. You will serve as the escalation point for the most complex client and platform issues, leading technical strategy for high-risk or high-value situations spanning architecture, product, engineering, implementation, and support.
You will own the technical architecture and operating-model strategy for migrating clients from DI to Votiv, defining repeatable upgrade paths, migration patterns, and technical readiness criteria. You'll identify architectural dependencies, platform constraints, and integration risks early to influence product and engineering decisions. You will convert lessons from early migrations into reusable standards, playbooks, and platform recommendations that reduce variation and execution risk.
As the senior technical leader for strategic Candescent Advantage pursuits, you will partner with Client Engagement, Sales, Professional Services, and client executives from discovery through solution design, shaping technical strategy, architecture, scope, and delivery models. Success requires judgment and credibility to influence executives, architects, engineers, delivery leaders, and clients without direct-line authority. You must operate with flexibility in a fast-paced environment, maintain a client-first mindset, and deliver consistent, reliable results as part of a performance-driven, values-led team.
