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Shield AI is seeking a Staff Customer Success Manager to lead customer success initiatives for its Hivemind Enterprise Software platform. This senior individual contributor role (8+ years experience) sits on a small, high-impact team supporting enterprise customers, including C-suite stakeholders.
Responsibilities include:
- Proactive customer engagement across the full lifecycle: onboarding, ongoing support, and offboarding
- Account health management and strategic account planning
- Program management support for enterprise deployments
- Driving customer renewals and expansion opportunities
- Serving as a trusted advisor to external C-suite executives
- Managing customer success metrics and outcomes
The role requires extensive travel (30-50% of time) to visit customers, including international travel to Europe and North America. This is ideal for a seasoned customer success professional who thrives in high-stakes, relationship-driven environments and can operate independently on a lean team.
Shield AI is a venture-backed defense-tech company protecting service members and civilians through intelligent autonomous systems. The company develops Hivemind autonomy software, V-BAT and X-BAT aircraft platforms, and Aechelon simulation technologies. With global operations across the US, Europe, Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide.
